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Returns Policy

How to Return Items (UK)

If you live in the UK, we use Royal Mail to provide a free tracked returns label. Your return will be sent to Ossa Fashion Ltd who owns LaceyBellShop.com. Please note if you choose not to use the free returns label and pay to return your parcel, we cannot refund your postage cost.

UK customers, click here to print off your free returns label by Royal Mail

View non UK customer returns policy

View wholesale customer returns policy

How to Return Items (EU and Rest Of The World)

If you do not live in the UK, please send your return to:

Ossa Fashion Ltd.
Unit E8, Aspull Court St. Helen’s Road
Moss Industrial Estate
Leigh
Greater Manchester
WN7 3PT
United Kingdom

How Long Will It Take?

After we receive your returns parcel, it will take 1-3 business days to process your return. After processing, your money should return to the original payment method within 1-5 working days (depending on your bank).

Full Refund

If you are unhappy with your order for any reason, please return your unwanted and unused items within 28 days of receiving your items for a full refund to the original method of payment.

All items should be returned in their original packaging and with any hygiene seals intact.

Delivery Cost Refund

If you choose to return all items and not keep any items from your order we will also refund the delivery cost up to the value of £2.99. So if you choose UK Standard Delivery for £2.99, you will receive a full refund for delivery. If you choose UK Next Day Delivery for £4.99 you will receive a refund of £2.99 for delivery.

Faulty Items

Please return any faulty item within 30 days of receiving it for a full refund to the original method of payment.

If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, we will provide replacement, repair or refund at our discretion.

This policy does not affect your statutory rights.

Wholesale Returns

If you are a wholesale business customer and you need to return your order for any reason (other than faulty), please return your unwanted and unused items within 14 days of receiving your items for a full refund to the original method of payment. Delivery costs will not be refunded. You must pay for returns.

All items should be returned in their original packaging and with any hygiene seals intact.

Wholesale Faulty Items

Please return any faulty item within 14 days of receiving it for a full refund to the original method of payment. Your delivery costs will be refunded and your returns postage label will be free.